General Terms & Conditions

Use of our service, whether directly or indirectly, constitutes your acceptance of these terms and agreement to abide by them. We reserve the right to amend or adjust these terms at any time. Your continued use of our services constitutes your acceptance of any changes we make.  These terms are non-negotiable:

Ordering:

  1. All orders must include your real name, address, phone number and email address. Providing false information may result in immediate termination of all your accounts without refund.

  2. Orders are deployed in the order in which they are received.

  3. Payment is expected at the time the order is placed. Failure to complete payment will result in the order being discarded by our system.

  4. Your renewal date is automatically adjusted to the date your server is put online.

  5. We deploy servers during business days only (Monday through Friday). Servers are not deployed on Saturday or Sunday.

Billing:

  1. Due to the nature of our industry and the costs involved with provisioning and maintaining your service, we do not offer refunds or pro-rated refunds.

  2. Invoices are generated 10 days before the date they are due. Email reminders are sent at 7 days, 4 days and 1 day before the due date via email. If your account is set up on auto billing, your payment method will be charged on the due date.

  3. All invoices are e-mailed and are available in your account panel. Invoices are not sent via postal mail, PDF, fax or any other method other than email. We do not contact customers via phone to discuss billing issues.

  4. If your payment is declined or you fail to submit payment by the invoice due date, your service will be disconnected at midnight the day after the due date and your account will be assessed a $5 late fee

  5. Failure to make payment within 48 hours of the disconnection will result in your service being terminated and a termination fee of $10 assessed against your account.

  6. A billing dispute of any kind does not exempt you from paying current and future bills. Billing disputes resolved in the customer's favor will receive account credit for overpayment. If any chargebacks occur on your credit card or PayPal account we reserve the right to terminate all service and recycle your server(s) without notice.

  7. Your monthly bandwidth allotment is calculated based off your upstream plus downstream traffic.  Bandwidth overages will be charged $.02 per GB.

Cancellation:

  1. To avoid cancellation fees and termination fees, you may cancel your own service through your account panel at any time before the invoice due date. Your server is removed and recycled within 24 hours.  Once you have cancelled your own server, that server cannot be put back online.

  2. Failure to cancel your service before the due date will result in the service renewing automatically and you will be charged for an additional full month of service.

Support:

  1. Support is available 24/7/365.

  2. Support is by ticket system only.  This insures that communication can be tracked and documented.

  3. We strive to maintain 10 minute response times.

  4. Opening multiple tickets for the same issue within a short period of time constitutes abuse of our support ticket system and may result in termination of services.

  5. Swearing, threats and other abusive language will not be tolerated and may result in account termination without refund.

Service Level Agreement (SLA):

  1. We anticipate our services to be available 100% of the time.

  2. A service disruption occurs when your server is completely offline for more than 15 minutes due to a fault in our networking or power infrastructure.

  3. Disruptions caused by the hardware or software of the server itself it not covered by this SLA.

  4. Disruptions caused by planned or unplanned maintenance are not covered by this SLA.

  5. Disruptions caused as a result of actions taken by our abuse/security department are not covered under this SLA.

  6. In the event that there is an unplanned service disruption, you may open a support ticket and request an account credit to be issued for the prorated amount for the time of the disruption.  For example: If you pay $60 per month for your server and it is unavailable for 1 day (during a 30 day month) due to an unplanned outage, you can request a account credit  for $2.

Security/Abuse:

  1. You are responsible for any abusive traffic coming from or going to your server whether or not it was knowingly or directly caused by you.  You are responsible for all your users and/or customers actions while using our service.

  2. We do not participate in any government mass collection of data.  If this provision disappears you will know we have been involuntarily compelled to take part in such a program.

  3. Attack traffic that disrupts any portion of our network (incoming or outgoing) will be blocked until the customer is able to work with security personnel to resolve the issue.

  4. Pornography and sex-related merchandising are permitted provided it is legal in the city of Kansas City, the state of Missouri and the country of the United States of America. This includes sites that may infer sexual content, or links to pornography elsewhere. Nude "art" is permitted.

  5. You may not upload any material that violates or infringes on the copyright, intellectual property rights or trademark rights of any individual or organization.

  6. IRC websites and IRC servers are not allowed.

  7. Piracy, hacking, cracking, phreaking, warez, pyrotechnics, exploitive software or text that educates or encourages this activity and/or use are not allowed.

  8. You may not upload ROMs and Emulators.

  9. You may not publish any material that is grossly offensive, including , exploitation of children, blatant expressions of bigotry, hatred, harassment, defamation, or invasion of privacy. This includes material that defames, abuses, harasses or threatens any person or group.

  10. Mass email marketing servers and Unsolicited bulk e-mail (UCE) are prohibited.

  11. Spam is not allowed, and you may not reference our company in any unsolicited email that you send.

  12. Anyone caught SPAMMING or violating our Acceptable Use Policy may be terminated without warning and with no refund.

  13. You must contact us prior to installing a CDN within our infrastructure.  "Shared Resource" CDN’s are strictly prohibited.

  14. You may not use your service in the commission of any crime that violates the laws of local, state, and federal government of the United States of America. Violations of this provision may result in us making your information and information about your service and it's use available to law enforcement with or without your consent or knowledge.

  15. You are solely and fully responsible for the contents of your account. Any and all repercussions will be borne solely by you as the account holder.

  16. In no event will our company be liable for any damages, including, without limitation, direct, indirect, incidental, special, consequential, or punitive damages arising out of the use of or inability to use our services or any content thereon. This disclaimer applies, without limitation, to any damages or injury, whether for breach of contract, tort, or otherwise, caused by any failure of performance; error; omission; interruption; deletion; defect; delay in operation or transmission; computer virus; file corruption; communication line failure; network or system outage; or theft, destruction, unauthorized access to, alteration of, or use of any record.

  17. We are not liable for any damage or loss of data due to insufficient cooling, heating, bandwidth or acts of God. This includes colocation or dedicated servers.

  18. We reserve the right to terminate any account without warning, notice, or refund if any of the above restrictions are violated and to examine the contents of any account at any time.

Server or Maintenance Quotation:

  1. All quotation sent via Email or chat vaild only for 7 day's. There may be changes in price and configuration before paying making payment . Please cross check with billing department and processed.

Server Maintenance and Support

Terms

  1. By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on Onspotit.in web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on Onspotit.in web site; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or "mirror" the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Onspotit.in at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

Disclaimer

  1. The materials on Onspotit.in web site are provided "as is". Onspotit.in makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Onspotit.in does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

Limitations

  1. In no event shall Onspotit.in or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Onspotit.in Internet site, even if Onspotit.in or a Onspotit.in authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Links

  1. Onspotit.in has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Onspotit.in of the site. Use of any such linked web site is at the user's own risk.

Refund policy

  1. We will refund the amount in case you have purchased our package for something we don't support.Also you can have refund if you make some additional payment by mistake. If you have any Paypal Subscriptions , then you must have to unsubscribe it from your Paypal if you cancel the service. We won't give back any refund for the automatic Paypal subscriptions , the amount will be added as credit or you can use it to renew any of other existing invoice.

Governing Law

  1. Any claim relating to Onspotit.in web site shall be governed by the laws of the State of India without regard to its conflict of law provisions. General Terms and Conditions applicable to Use of a Web Site.

Privacy Policy

  1. Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

  2. Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

  3. We will only retain personal information as long as necessary for the fulfillment of those purposes.

  4. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

  5. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

  6. We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

  7. We will make readily available to customers information about our policies and practices relating to the management of personal information.

  8. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Revisions and Errata

  1. The materials appearing on Onspotit.in web site could include technical, typographical, or photographic errors. Onspotit.in does not warrant that any of the materials on its web site are accurate, complete, or current.

  2. Onspotit.in may make changes to the materials contained on its web site at any time without notice. Onspotit.in does not, however, make any commitment to update the materials.

VPS Price Revision

  1. Old Customer VPS promo offer price ends with effect of 31-12-2016.

  2. 40% price will be hiked from present price.

  3. From Year 2017 new price will effect.

  4. If don't agree with price hike please Email us to discontinue the VPS.

Shared Hosting Services:

    The maximum limit of CPU usage with onspotit is 20%. If this limit is exceeded, it shouldnot exceed more than 90 seconds. This limit is highly unlikely for a regular website to exceed although in rare cases a script intensive site will take up more than 20% of the CPU usage.

    Tricks to lessen the CPU usage

  1. Reduce your number of banners and ads from other sites.

  2. Avoid using too many scripts, and do not force html to handle server-side code (like php and shtml).

  3. Avoid using https protocol as much as possible; encrypting and decrypting communications is noticeably more CPU-intensive than unencrypted communications.

  4. Flash, video, audio, and image files are downloaded to the browser. This uses bandwidth only.

Shared hosting payment

    Payment due after 15 day's account's and backup will be deleted without any intimation